All orders are fulfilled using Fastway Couriers.
You can check out the Fastway website here.
Fastway are reliable, efficient and go the extra mile to ensure your fruit basket arrives in the best possible condition.
Refund and Returns - Cancelling Your Order
If you need to cancel your order and would like a refund, please contact us on 1300 284 684 as soon as possible so we can stop your order.
We will refund your order directly into your nominated account through the payment gateway within 24hrs.
Your satisfaction is our first priority at Fruit Baskets. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase.
Fruit Baskets Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.